Terms & Conditions

These Terms and Conditions (“Terms”) apply to purchases made through nocketmoy.com.

nocketmoy.com is operated by Chongqing Kemike E-Commerce Co., Ltd.

By placing an order through our website, you acknowledge that you have read, understood, and agreed that your purchase is subject to these Terms and any other applicable policies available on nocketmoy.com.

Scope of These Terms

These Terms apply to products purchased through nocketmoy.com.

Your purchase may also be subject to additional policies, including:

• Shipping Policy
• Return & Refund Policy
• Payment & Security Policy
• Privacy Policy
• Product Care and Support Information

Where applicable, these policies should be read together with these Terms.

Product Information

We make reasonable efforts to accurately present our product descriptions, dimensions, materials, colors, finishes, features, pricing, images, and availability.

NOCKETMOY products may include:

• Artistic decorative vases
• Sculptural flower vases
• Gradient flowing irregular-shaped vases
• Surreal biological eye and morphing design vases
• Nature-inspired botanical and fruit deconstruction vases
• Creative decorative art pieces and collectible home ornaments

Actual product appearance may vary slightly due to:

• Screen or display settings
• Photography and lighting conditions
• Manufacturing processes
• Material characteristics
• Surface finish variations
• Product batch differences
• Packaging or design updates

Products featuring unique shapes, textures, handcrafted details, surface treatments, or artistic elements may have slight variations. These differences are considered natural characteristics of artistic products and do not necessarily indicate defects.

We reserve the right to correct errors, update product information, modify availability, or adjust website content when reasonably necessary.

If a significant error affects an existing order, we may contact you to provide available solutions or cancel the affected product and issue an applicable refund.

Product Requirements and Usage Information

Certain NOCKETMOY products may include specific materials, structures, or care requirements, such as:

• Decorative ceramic or resin materials
• Artistic surface finishes
• Sculptural structures
• Fragile decorative components
• Special care instructions listed on the product page

Customers are responsible for reviewing product information, dimensions, materials, intended use, and care recommendations before purchasing or using products.

Different models or versions may vary in:

• Shape design
• Materials
• Surface texture
• Decorative details
• Size
• Product variations

Unless otherwise stated, NOCKETMOY does not guarantee compatibility with third-party accessories, modifications, or replacement components.

Orders and Acceptance

After submitting an order, you may receive an automated order confirmation email.

This confirmation indicates that we have received your order but does not necessarily represent final acceptance or confirmation that your order has been shipped.

NOCKETMOY reserves the right to refuse, limit, verify, or cancel orders when reasonably necessary, including situations involving:

• Payment authorization failure
• Suspected fraud
• Unauthorized payment activity
• Inventory limitations
• Incorrect pricing or product information
• Shipping restrictions
• Duplicate or unusual orders
• Abuse of promotional offers
• Legal or regulatory restrictions
• Other circumstances preventing reasonable fulfillment

If an order is canceled after successful payment processing, we will issue an applicable refund through the original payment method or another method permitted by the payment provider.

Order Changes and Cancellations

If you need to modify or cancel an order, please contact us as soon as possible:

Email: service@nocketmoy.com

We will make reasonable efforts to assist before the order enters processing.

However, once an order has entered:

• Processing
• Product preparation
• Quality inspection
• Packaging
• Fulfillment
• Shipment preparation

we cannot guarantee that changes or cancellations can be completed.

If your order has already been shipped, the applicable Return & Refund Policy will apply.

Pricing

Unless otherwise stated at checkout, product prices displayed on nocketmoy.com are shown and processed in United States Dollars (USD).

Prices may vary based on:

• Product design
• Product specifications
• Product variations
• Promotional eligibility
• Destination
• Applicable taxes
• Shipping costs

The final amount payable will be displayed during checkout before you complete your purchase.

NOCKETMOY may update product prices for future purchases at any time.

If an obvious pricing or technical error occurs, we reserve the right to correct the error and, where appropriate, contact you before shipment or cancel the affected order.

Taxes and Additional Fees

Applicable taxes, shipping fees, and other order-related charges will be displayed at checkout where required or available.

International orders may be subject to additional charges, including:

• Customs duties
• Import taxes
• Brokerage fees
• Customs clearance charges
• Local government or carrier fees

Unless otherwise stated during checkout, these charges are generally the responsibility of the recipient.

Payment

Available payment methods will be displayed during checkout. Payment options may vary depending on:

• Customer location
• Device type
• Order value
• Available payment services

By submitting payment information, you confirm that:

• You are authorized to use the selected payment method.
• The information provided is accurate and complete.
• You authorize processing of the applicable transaction amount.

All transactions may be subject to authorization, verification, fraud prevention, and security checks.

For additional information, please review our Payment & Security Policy.

Promotions and Offers

NOCKETMOY may occasionally provide promotional offers, including:

• Promotional pricing
• Discount codes
• Product bundles
• Limited-time offers
• Free or reduced shipping promotions
• Other promotional benefits

Promotional offers may include additional conditions, such as:

• Start and end dates
• Minimum purchase requirements
• Product exclusions
• Geographic limitations
• Quantity restrictions
• Customer eligibility requirements
• Usage limitations

Unless otherwise stated, promotional offers cannot be combined with other discounts.

Discounts generally cannot be applied retroactively to completed orders.

NOCKETMOY reserves the right to modify, suspend, or terminate promotional activities where permitted by applicable laws.

Shipping and Delivery

Shipping methods, estimated delivery times, tracking availability, shipping fees, and related matters are governed by our Shipping Policy.

Unless otherwise stated, all delivery timeframes provided are estimates only.

Delivery may be affected by circumstances beyond NOCKETMOY’s reasonable control, including:

• Carrier operations
• Customs processing
• Weather conditions
• Transportation interruptions
• Holidays
• Remote delivery locations
• Local delivery conditions

Customers are responsible for providing complete and accurate shipping information during checkout.

NOCKETMOY decorative products may include delicate artistic structures, fragile materials, unique surface finishes, and handcrafted-style decorative elements.

We take reasonable packaging measures to help protect products during transportation. Customers should inspect their orders immediately after delivery.

Returns and Refunds

Returns, refunds, exchanges, damaged products, incorrect orders, and related procedures are governed by our Return & Refund Policy.

Please contact NOCKETMOY before returning any product so that our customer support team can review your request and provide appropriate instructions.

Nothing in our return process is intended to limit consumer rights that cannot legally be excluded.

Damaged, Defective, or Incorrect Products

If your NOCKETMOY product arrives damaged, defective, incorrect, or incomplete, please contact us as soon as possible.

This may include issues involving:

• Broken decorative structures
• Damaged vase surfaces
• Cracks or material damage
• Incorrect products received
• Missing product components
• Packaging-related damage

We may request the following information:

• Your order number
• Clear photos of the product
• Photos of the original packaging
• A photo of the shipping label
• A short video demonstrating the issue where applicable

Please keep the product and original packaging until our customer support team has reviewed your request.

Depending on the circumstances and applicable laws, available solutions may include replacement, refund, or other appropriate resolutions.

Product Use and Care

NOCKETMOY products are designed for decorative and artistic purposes and should be used according to:

• Product descriptions
• Material information
• Care recommendations
• Product-specific instructions

Decorative Vase Products

For artistic vases, sculptural decorations, and collectible decorative pieces:

• Handle products carefully to avoid impact or accidental drops.
• Place products on stable and suitable surfaces.
• Avoid excessive pressure on delicate artistic structures.
• Keep products away from extreme temperatures or harsh environments.
• Avoid exposure to strong chemicals or unsuitable cleaning products.
• Use appropriate cleaning methods based on product materials.
• Do not modify, drill, or alter the original product structure.
• Follow any care instructions provided with the product.

Material Safety and Care

• Handle fragile materials, decorative surfaces, and artistic details with care.
• Avoid using abrasive cleaning tools that may damage finishes.
• Keep products away from excessive moisture unless specifically designed for such use.
• Follow all product-specific maintenance recommendations.

Indoor and Outdoor Use

Unless otherwise stated on the product page, NOCKETMOY decorative vases and art pieces are primarily designed for indoor environments.

Products should avoid unnecessary exposure to:

• Rain
• Excessive moisture
• Extreme temperatures
• Long periods of direct sunlight
• Strong chemicals

Any outdoor-use, water-resistant, or specific environmental-use statement applies only when clearly indicated for a particular product.

Product Dimensions and Natural Variations

Dimensions and specifications displayed on nocketmoy.com are provided for product reference only.

Minor variations may occur due to:

• Manufacturing processes
• Measurement methods
• Material characteristics
• Product batch differences
• Design updates

Due to production methods and display conditions, artistic products may have slight differences in:

• Color tone
• Surface texture
• Shape details
• Finish appearance
• Decorative elements

These natural variations are part of the artistic character of NOCKETMOY products and do not necessarily represent defects.

Product Support and Warranty

Some NOCKETMOY products may include product support or limited warranty services when specifically stated.

Where applicable, warranty coverage, duration, exclusions, and claim procedures will be described on the relevant product page or within product support information.

Warranty coverage is separate from statutory consumer rights.

Nothing in these warranty terms limits rights that cannot legally be excluded under applicable consumer protection laws.

Personal Use

Unless otherwise agreed by NOCKETMOY in writing, products provided through nocketmoy.com are primarily intended for lawful personal, household, decorative, or gift purposes.

We may reasonably restrict unauthorized commercial resale or misuse of our products.

Prohibited Activities

You may not use nocketmoy.com or our purchasing systems for activities including:

• Fraudulent transactions
• Unauthorized payment activities
• Abuse of discount codes or promotional offers
• Manipulating checkout systems
• Misuse of return or refund procedures
• Unauthorized resale activities in restricted circumstances
• Interference with website security
• Other unlawful or deceptive activities

NOCKETMOY may take reasonable actions to protect customers, website operations, business activities, and transaction systems when suspicious activity is identified.

Intellectual Property

Unless otherwise stated, website content including:

• NOCKETMOY brand name
• Logos
• Product descriptions
• Product images
• Graphics
• Videos
• Website layout
• Design elements
• Original content

is owned, licensed, or authorized for use by NOCKETMOY, Chongqing Kemike E-Commerce Co., Ltd., or relevant rights holders.

Website content may not be copied, distributed, modified, commercially exploited, or otherwise used without proper authorization, except where permitted by applicable law.

Third-Party Services

NOCKETMOY may use third-party service providers to support:

• E-commerce infrastructure
• Payment processing
• Order fulfillment
• Shipping and logistics
• Customer support
• Analytics
• Advertising services
• Fraud prevention
• Website security

Third-party services may operate according to their own terms and privacy policies.

NOCKETMOY is not responsible for independent third-party services that are outside our control.

Electronic Communications

By placing orders or contacting us electronically, you agree that NOCKETMOY may communicate with you electronically where appropriate.

Communications may include:

• Order confirmations
• Payment notifications
• Shipping updates
• Tracking information
• Customer support responses
• Return or refund notifications
• Product-related information

Privacy

Our Privacy Policy explains how we collect, use, disclose, and protect personal information.

Disclaimer

To the maximum extent permitted by applicable law, nocketmoy.com and related website services are provided on an “as available” and “as is” basis.

We do not guarantee uninterrupted website operation or that all technical issues will be immediately resolved.

Product images and descriptions are intended to represent products as accurately as possible; however, minor differences may occur due to materials, production methods, and display conditions.

Limitation of Liability

To the maximum extent permitted by applicable law, NOCKETMOY and Chongqing Kemike E-Commerce Co., Ltd. shall not be liable for indirect, incidental, special, consequential, or punitive damages arising from purchases, products, transactions, or use of our website, except where such limitations are not permitted by law.

Nothing in these Terms excludes:

• Liability that cannot legally be excluded
• Mandatory consumer rights
• Remedies available under applicable consumer protection laws

Consumer Rights

Depending on your location and applicable regulations, you may have statutory consumer rights regarding:

• Product conformity
• Defective products
• Repairs
• Replacement products
• Returns
• Refunds
• Cancellation rights

These rights remain unaffected by these Terms.

Changes to These Terms

NOCKETMOY may update these Terms from time to time to reflect changes in:

• Business operations
• Products or collections
• Website functions
• Store policies
• Legal requirements

Updated versions will be published on this page.

Contact Us

If you have any questions regarding these Terms, your orders, NOCKETMOY products, or our store policies, please contact us:

Brand: NOCKETMOY

Website: nocketmoy.com

Legal Entity:
Chongqing Kemike E-Commerce Co., Ltd.

Registered Address:
Room 0052, 17th Floor, Building 2, Times Tianjie, Shiyou Road Subdistrict, Yuzhong District, Chongqing, China

Unified Social Credit Code:
91500103MAE8WARN1W

Customer Support Email:
service@nocketmoy.com

nocketmoy.com is owned and operated by Chongqing Kemike E-Commerce Co., Ltd. The company is responsible for the operation of the online store, customer service, order coordination, and related e-commerce activities.