Contact Us

Welcome to NOCKETMOY

We are dedicated to providing responsive and reliable customer support throughout your shopping experience.

Whether you need assistance with product information, product usage, order status, shipping, returns, damaged or incorrect items, or have any questions about our artistic vase collections, our customer service team is always ready to assist you.

For any inquiries regarding orders, shipping, products, returns, after-sales support, or business and wholesale opportunities, please contact us through our official channel below.

1. Customer Support via Email

Email: service@nocketmoy.com

Our customer service team carefully reviews every inquiry and aims to provide a clear and helpful response within 24–48 business hours (1–2 business days).

For faster assistance with existing orders, please include your order number whenever possible.

For product-related inquiries, please provide the following information:

  • Product name
  • Order number (if available)
  • A brief description of your question or concern
  • Clear photos (if applicable)
  • A short video if the issue relates to product condition, structure, or other product details

Providing these details will help us review your request and provide assistance more efficiently.

2. Customer Support Hours

Customer Support Email:
service@nocketmoy.com

Customer Service Hours:
Monday to Friday,
9:00 AM – 6:00 PM Eastern Time (ET)

Messages received outside normal service hours will be reviewed on the next business day.

Please note that response times may vary during holidays, promotional periods, or periods of unusually high inquiry volume.

3. Order, Shipping, and After-Sales Support

Our support team can assist you with:

  • Order status and tracking
  • Shipping and delivery inquiries
  • Product information
  • Product care and usage guidance
  • Damaged, defective, incorrect, or incomplete orders
  • Returns and after-sales inquiries
  • Product specifications and design details
  • Business and wholesale cooperation inquiries

To help us resolve your request as quickly as possible, please provide your order number and the email address used when placing your order.

If your product arrives damaged, incorrect, or incomplete, please contact us as soon as possible and provide clear photos of the product, packaging, and any affected parts.

4. Product Support

NOCKETMOY offers a curated collection of artistic decorative vases featuring unique designs inspired by imagination and nature, including flowing gradient sculptural vases, surreal biological eyes and organic forms, as well as playful reinterpretations of plants and fruits.

Our collection combines artistic expression with imaginative craftsmanship, transforming everyday spaces through distinctive shapes, textures, and visual experiences.

If you experience any issues while using our products, our customer service team can assist with:

  • Product dimensions
  • Materials and finishes
  • Product design features
  • Product care recommendations
  • Included accessories
  • Recommended usage
  • Product variations
  • General product questions

As each product has unique specifications, please provide the product name or order details when contacting us.

5. Business and Wholesale Inquiries

NOCKETMOY welcomes inquiries from retailers, distributors, commercial buyers, interior designers, and other potential partners.

For wholesale, distribution, bulk purchases, or business cooperation, please contact:

Email: service@nocketmoy.com

Please use one of the following email subjects:

  • Subject: Business Inquiry
  • Subject: Wholesale Inquiry

If possible, please provide:

  • Company name
  • Market or region
  • Estimated order quantity
  • A brief description of your inquiry

6. Company Information

Brand: NOCKETMOY

Website: nocketmoy.com

Legal Entity:
Chongqing Kemike E-Commerce Co., Ltd.

Registered Address:
Room 0052, 17th Floor, Building 2, Times Tianjie, Shiyou Road Subdistrict, Yuzhong District, Chongqing, China

Unified Social Credit Code:
91500103MAE8WARN1W

Customer Support Email:
service@nocketmoy.com

nocketmoy.com is owned and operated by Chongqing Kemike E-Commerce Co., Ltd.
The company is responsible for the operation of the online store, customer service, order coordination, and related e-commerce activities.

We Are Here to Help

From discovering the perfect NOCKETMOY artistic vase to receiving and enjoying your order, our team is committed to creating a clear, convenient, and reliable shopping experience.

If you have any questions, please contact us:

Email: service@nocketmoy.com

Thank you for choosing NOCKETMOY.

NOCKETMOY — Artistic Vases Inspired by Imagination, Nature, and Surreal Design.