Return & Refund Policy
At NOCKETMOY, our goal is to provide customers with a clear and reliable return experience.
This Return & Refund Policy applies to eligible purchases made through nocketmoy.com.
1. 30-Day Return Period
Customers may request a return within 30 days after the eligible order has been confirmed as delivered.
Before returning any product, please contact our customer support team:
Email: service@nocketmoy.com
Our team will review your request, confirm eligibility, and provide applicable return instructions and return address information.
Please do not send products back without contacting us in advance.
Returns sent without prior authorization or to an unauthorized address may experience delays or may not be processed.
2. Return Eligibility
Unless a product arrives damaged, defective, incorrect, incomplete, or other remedies apply under applicable laws, returned products should generally be:
- Unused or in nearly new condition
- Free from customer-caused damage
- Unaltered
- Returned with all original parts
- Returned with all included accessories
- Returned with any product instructions or care information (if provided)
- Returned using the original packaging whenever possible
Proof of purchase may be required, such as an order number or order confirmation.
Because many NOCKETMOY products feature artistic structures, unique shapes, decorative details, special finishes, or delicate design elements, returned products should be carefully packaged to prevent damage during transportation.
We may inspect returned products before approving a refund.
3. Opened or Used Products
Opening a product does not automatically mean it is ineligible for return.
However, where permitted by applicable law, opened or used products returned based on personal preference may be subject to inspection.
Returned products should not show signs of:
- Excessive use
- Misuse
- Scratches, cracks, breakage, or other customer-caused damage
- Unauthorized repairs
- Modifications
- Missing accessories or components
- Damage caused by improper cleaning, storage, handling, or use
For artistic decorative products, return eligibility may depend on whether the product has been significantly used, altered, damaged, or handled beyond reasonable inspection.
If a product has experienced a significant loss of value due to handling beyond what is reasonably necessary for inspection or evaluation, an appropriate deduction may be applied where permitted by law.
4. Non-Returnable Items
Where permitted by applicable law, certain products may not qualify for returns based on personal preference, including:
- Customized or personalized products
- Gift cards
- Products clearly marked as final sale
- Products damaged due to misuse or improper handling
- Products that have been modified or repaired without authorization
- Products missing important components due to customer handling
- Other products clearly identified as non-returnable before purchase
Any specific product exceptions will be stated on the relevant product page or communicated before return approval.
This section does not limit statutory consumer rights that cannot be excluded under applicable law.
5. Damaged, Defective, Incorrect, or Incomplete Orders
Please inspect your NOCKETMOY order immediately after delivery.
This is especially important for products featuring:
- Unique artistic structures
- Decorative elements
- Special surface finishes
- Fragile design details
- Sculptural components
- Other delicate product features
If your order arrives:
- Broken
- Damaged
- Defective
- Incorrect
- Missing accessories
- Missing components
- Incomplete
Please contact us as soon as possible.
To help us review the issue, please provide:
- Your order number
- Product name
- Clear photos of the product
- Photos of the inner protective packaging
- Photos of the outer packaging
- Shipping label photo (if available)
- A short video demonstrating the issue (if applicable)
For artistic vase products, a short video may be especially helpful for showing:
- Structural damage
- Surface issues
- Product condition
- Missing components
- Other product-related concerns
After reviewing the information provided, we will advise you on the appropriate next steps based on the specific circumstances, applicable policies, and consumer protection laws.
6. Basic Product Inspection Before Return
For certain product-related concerns, our customer support team may first provide reasonable product inspection or troubleshooting guidance.
This may include:
- Checking the product condition
- Reviewing packaging condition
- Confirming product details
- Reviewing care instructions
- Checking product structure or decorative elements
We may request photos or additional information to better understand the nature of the issue.
If a product is damaged, unsafe, or unsuitable for continued use, you do not need to continue using it.
7. Return Shipping Costs
For preference-based returns, including:
- Change of mind
- Incorrect product selection by the customer
- No longer needing the product
- Product not matching personal preference
- Other reasons not caused by our error
Customers are generally responsible for return shipping costs where permitted by applicable law.
If NOCKETMOY confirms that a product is:
- Damaged during shipping
- Defective
- Incorrectly supplied
- Incomplete
- Otherwise eligible for seller-paid return costs under applicable law
We will provide appropriate return instructions or resolution options.
Please do not purchase expensive international return shipping before receiving instructions from our customer support team.
8. Original Shipping Costs
In general, original shipping costs are not refundable for preference-based returns unless:
- Otherwise clearly stated by NOCKETMOY
- The return results from an error on our part
- The product is defective, damaged, or incorrectly shipped
- Refund of shipping costs is required by applicable law
9. Return Address
Return addresses may vary depending on:
- Product type
- Shipping location
- Customer destination
- Warehouse location
- Logistics arrangements
- Nature of the return
Therefore, please do not return products to our registered company address unless specifically instructed by our customer support team.
Once your return request has been reviewed and approved, we will provide the correct return address.
10. Return Packaging
NOCKETMOY products may include unique artistic structures, decorative details, special finishes, sculptural forms, or other delicate design elements.
Customers should carefully package returned products to reduce the risk of damage during return transportation.
Whenever possible, please include:
- Main product
- Original accessories (if included)
- Product instructions or care information
- Original protective materials
- Original packaging
- Other items originally included in the order
Artistic vase products should be properly protected inside the package to prevent movement, impact, scratches, breakage, or other damage.
Customers are responsible for ensuring that preference-based returns are properly packaged for transportation.
11. Missing Accessories or Components
Where permitted by applicable law, if a returned product is missing components or items originally included with the order, the refund amount may be reduced.
Examples include:
- Decorative accessories
- Removable components
- Product manuals or care instructions
- Protective packaging
- Other included items
Any deductions will be assessed based on the specific circumstances of the return and applicable laws.
12. Return Inspection
After receiving returned products, we may inspect them to confirm:
- Product identification
- Return eligibility
- Product condition
- Reason for return
- Included accessories
- Included components
- Condition of artistic details and product features
Approval of a return request does not necessarily mean that a refund has been approved. Refunds are generally processed after the returned product has been received and inspected.
13. Refunds
If your return is approved after inspection, refunds are generally issued to the original payment method.
After NOCKETMOY issues a refund, your bank, card issuer, or payment service provider may require additional processing time before the funds appear in your account.
Processing times vary and are controlled by the relevant financial institution or payment provider.
14. Refund Deductions
Where permitted by applicable law, appropriate deductions may be applied for significant loss of value caused by:
- Missing accessories
- Missing components
- Excessive use
- Customer-caused scratches, cracks, breakage, or damage
- Unauthorized modifications
- Unauthorized repairs
- Improper cleaning
- Improper handling
- Damage occurring after delivery
Any deductions will be evaluated based on the specific circumstances of the return.
15. Exchanges
Exchange availability depends on current product availability and inventory.
Because NOCKETMOY products may be available in different:
- Designs
- Shapes
- Sizes
- Colors
- Finishes
- Product variations
A suitable replacement may not always be available.
If a direct exchange cannot be provided, the most effective option may be:
- Request a return of the eligible original product.
- Complete the approved return process.
- Place a new order for the desired product.
Please contact customer support before deciding to exchange or return a product.
16. Order Cancellation
If you would like to cancel your order, please contact us as soon as possible after placing your order.
Email: service@nocketmoy.com
We will make reasonable efforts to assist before shipment begins.
However, once an order has entered:
- Processing
- Product preparation
- Packaging
- Fulfillment
- Shipping preparation
- Dispatch
we cannot guarantee that cancellation will be possible.
If your order has already shipped, you may need to follow the applicable return process after receiving the product.
17. Refunds for Cancelled Orders
If payment has been processed and we successfully cancel your order, we will issue the applicable refund to the original payment method or another method permitted by the payment provider.
Your financial institution may require additional processing time before the refund is received.
18. Refused or Unclaimed Packages
Refusing a delivery does not automatically qualify for a full refund.
If a package is refused, unclaimed, or returned to the sender, please contact us so we can review:
- Shipping status
- Carrier charges
- Product condition
- Return eligibility
- Other relevant circumstances
Where permitted by applicable law, reasonable shipping or return costs resulting from refusal or failure to accept a valid delivery may be deducted from preference-based refunds.
19. International Returns
International returns may involve additional requirements and costs, including:
- Shipping fees
- Customs procedures
- Carrier requirements
- Documentation
- Transportation time
Artistic decorative products may require additional protective packaging during international return transportation.
Please contact us before sending any international return.
Except where required by law, NOCKETMOY is not responsible for unnecessary customs charges or shipping fees resulting from returns that do not follow the provided instructions.
20. Consumer Rights
This Return & Refund Policy supplements, and does not replace, consumer rights provided under applicable laws.
Depending on your country, state, province, or region, you may have legal rights regarding:
- Defective products
- Product conformity
- Damaged products
- Repairs
- Replacements
- Returns
- Refunds
- Cancellation or withdrawal rights
Nothing in this policy is intended to waive or limit rights that cannot legally be excluded.
If mandatory consumer protection laws provide greater rights than those described in this policy, those legal rights will continue to apply.
21. Contact Us
If you have any questions regarding returns, refunds, exchanges, damaged products, product issues, or order cancellations, please contact us:
Brand: NOCKETMOY
Website: nocketmoy.com
Legal Entity:
Chongqing Kemike E-Commerce Co., Ltd.
Registered Address:
Room 0052, 17th Floor, Building 2, Times Tianjie, Shiyou Road Subdistrict, Yuzhong District, Chongqing, China
Unified Social Credit Code:
91500103MAE8WARN1W
Customer Support Email:
service@nocketmoy.com
If you have any order-related questions, please provide your order number and the email address used during checkout.
For damaged products, defective items, or product-related concerns, please provide clear photos and videos where applicable.
Please do not send complete credit card information, CVV/security codes, or account passwords through email.
nocketmoy.com is owned and operated by Chongqing Kemike E-Commerce Co., Ltd.
The company is responsible for the operation of the online store, customer service, order coordination, and related e-commerce activities.
NOCKETMOY — Artistic Vases Inspired by Imagination, Nature, and Surreal Design.