Shipping Policy

At NOCKETMOY, our goal is to provide you with a clear and reliable shipping experience from the moment you place your order until your product arrives at your doorstep.

Our collection includes unique artistic decorative vases featuring flowing gradient sculptural designs, surreal biological eyes and organic forms, as well as playful reinterpretations of plants and fruits. When appropriate, we carefully package each product with protective materials to help reduce the risk of damage during transportation.

Order Processing

Orders are typically processed within 1–3 business days after payment confirmation.

Business days refer to Monday through Friday, excluding public holidays.

Order processing time is calculated separately from carrier transit time. Processing times may be slightly extended during peak sales periods, holidays, unusually high order volumes, inventory checks, or other special circumstances.

Certain artistic vases with fragile structures, decorative details, special textures, or unique packaging requirements may require additional preparation before shipment.

Once your order has been shipped, you will receive a shipping confirmation email containing tracking information (if available).

Estimated Delivery Time

Estimated delivery time is generally:

7–20 business days after shipment

Estimated delivery times do not include the 1–3 business days required for order processing.

Shipping times may vary depending on:

  • Delivery destination
  • Carrier availability
  • Customs inspections or clearance procedures
  • Public holidays
  • Weather conditions
  • Peak shipping periods
  • Remote delivery locations
  • Local delivery restrictions
  • Other circumstances beyond our reasonable control

All delivery times are estimates and do not constitute guaranteed delivery dates.

Shipping Methods and Costs

Available shipping methods and applicable shipping fees will be displayed at checkout based on the destination, product type, package size, and items included in the order.

If promotional shipping or free shipping options are available, the applicable conditions will be clearly displayed before payment is completed.

Some larger artistic vases, fragile items, or products requiring special packaging may require different shipping arrangements depending on destination and transportation requirements.

Fragile Product Packaging

Some NOCKETMOY products may include:

  • Decorative artistic structures
  • Unique sculptural forms
  • Special surface finishes
  • Fragile decorative elements
  • Delicate product components
  • Other sensitive product details

When appropriate, these products are carefully packaged with protective materials to help reduce movement and impact during transportation.

Please handle your package carefully upon arrival and inspect the product as soon as possible after opening.

We recommend keeping the original packaging until you have confirmed that your order has arrived safely and in good condition.

Tracking Your Order

When tracking information becomes available, we will send a shipping confirmation email to the email address provided during checkout, including your tracking number or tracking link.

After the shipping label is created, please allow some time for tracking information to become active.

Depending on the carrier and destination, tracking updates may only appear when the package reaches specific transportation or delivery checkpoints.

Delivery Delays

Although we work with reliable shipping providers and strive to deliver orders as efficiently as possible, delays may occasionally occur due to circumstances beyond our reasonable control, including:

  • Carrier interruptions
  • Customs inspections or clearance procedures
  • Severe weather
  • Transportation disruptions
  • Public holidays
  • Peak shipping periods
  • Remote delivery locations
  • Local delivery restrictions
  • Unexpected logistics delays

If your order has not arrived within the estimated delivery period, please contact our customer support team. We will review available tracking and delivery information.

Accuracy of Shipping Address

Customers are responsible for providing a complete, accurate, and deliverable shipping address during checkout.

Please carefully check your:

  • Recipient name
  • Street address
  • Apartment or unit number
  • City
  • State or province
  • Postal code
  • Country
  • Contact information

If you notice an error after placing your order, please contact us as soon as possible.

We will do our best to update the information before order processing begins. However, once the order has entered processing or has already shipped, we cannot guarantee that changes can be made.

If an order is returned, delayed, or requires reshipment due to incomplete or incorrect shipping information provided by the customer, additional shipping charges may apply where permitted by applicable law.

International Orders

NOCKETMOY ships to selected international destinations where shipping services are available.

International shipments may be subject to:

  • Customs inspections
  • Import duties
  • Taxes
  • Brokerage fees
  • Clearance charges
  • Other fees imposed by local authorities or carriers

Unless otherwise stated at checkout, these charges are generally the responsibility of the recipient.

NOCKETMOY has no control over customs processing times or fees charged by governments, customs authorities, or shipping providers.

Products Damaged During Shipping

Because some NOCKETMOY products feature unique artistic structures, special finishes, delicate decorative elements, or handcrafted-inspired details, we recommend inspecting your order immediately after delivery.

If your product arrives damaged, broken, scratched, defective, or otherwise affected during transportation, please contact us as soon as possible.

To help us review your request, please provide:

  • Your order number
  • Clear photos of the damaged product
  • Photos of the inner packaging
  • Photos of the outer shipping box
  • A photo of the shipping label
  • A short video (helpful if available)

Please do not discard the damaged product or packaging until our customer support team has reviewed the issue.

Depending on the situation and applicable policies, we may provide an appropriate solution, such as a replacement, refund, or other available resolution.

Lost or Delayed Packages

If tracking information shows unusual delays or your package cannot be located, please contact us so we can review available carrier information.

Where appropriate, we may assist with carrier inquiries or provide available resolution options.

Investigations and solutions may depend on the carrier’s policies and the specific circumstances of the shipment.

Packages Marked as Delivered

If tracking information shows that your package has been delivered but you cannot locate it, we recommend checking:

  • Your mailbox or usual delivery area
  • Front door, side door, or back door
  • Building reception or mailroom
  • Family members
  • Neighbors
  • Local delivery provider

If you still cannot locate your package, please contact us. We will work with you to review available delivery information.

Split Shipments

In some cases, items from the same order may be shipped separately due to:

  • Inventory locations
  • Product size
  • Fragile product packaging requirements
  • Warehouse availability
  • Fulfillment requirements

For example, multiple artistic vases in one order may be shipped in separate packages depending on inventory location or packaging needs.

If your order is shipped in multiple packages, each package may have a separate tracking number and may arrive at different times.

Even if NOCKETMOY chooses to split your order into multiple shipments, you will not be charged additional shipping fees.

Receiving Your Order

When receiving your NOCKETMOY artistic vase, we recommend:

  • Carefully opening the package.
  • Avoiding sharp tools near the product.
  • Slowly removing protective packaging.
  • Handling the vase and decorative details carefully.
  • Inspecting the product before discarding packaging.
  • Placing the product on a clean and stable surface before use.

If your product includes specific installation, assembly, or care instructions, please review the product information before use.

Contact Us

If you have any questions regarding shipping, tracking, delivery, or damaged products, please contact our customer support team:

Brand: NOCKETMOY

Official Website: nocketmoy.com

Legal Entity:
Chongqing Kemike E-Commerce Co., Ltd.

Registered Address:
Room 0052, 17th Floor, Building 2, Times Tianjie, Shiyou Road Subdistrict, Yuzhong District, Chongqing, China

Unified Social Credit Code:
91500103MAE8WARN1W

Customer Support Email:
service@nocketmoy.com

nocketmoy.com is owned and operated by Chongqing Kemike E-Commerce Co., Ltd.
The company is responsible for the operation of the online store, customer service, order coordination, and related e-commerce activities.

If you contact us regarding an existing order, please provide your order number and the email address used during checkout so we can assist you more efficiently.

For damaged product inquiries, please provide photos of the product and packaging to help us review the situation more quickly.

NOCKETMOY — Artistic Vases Inspired by Imagination, Nature, and Surreal Design.